Terms of Service

1. Parties and Structure

These Terms of Service (“Terms”) constitute a binding agreement between the user (“you”) and Ming-Cheng Chiu (“Company,” “we,” “us”), the operator of OffTrack Signal_ (“Service”).

Merchant of Record. All payments, invoicing, and applicable tax collection are handled exclusively by Paddle.com Market Ltd and its affiliated entities (“Paddle”), acting as merchant of record and reseller of the Service. Your purchase contract for paid products and Digital Assets is with Paddle, which then grants you access to the Service operated by the Company. Paddle's terms and privacy policy, available at paddle.com, govern all payment transactions.

2. Service Description & License

1. The Service provides travel intelligence, open-source intelligence (“OSINT”), and related analytical features (“Service Features”).
2. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service, subject to these Terms.
3. No ownership interest in any software, algorithm, database, or intellectual property is transferred by this license.
4. Accuracy. The Service aggregates publicly available and third-party licensed data. We make no guarantee as to its completeness, accuracy, or timeliness. Results constitute informational output only, not legal, financial, or professional advice.

3. Products and Pricing

The following products are offered as of the Effective Date:

4. Digital Assets

4.1 Definitions

• “Radar Fuel” — a unit of account enabling access to standard search and intelligence features.
• “Decryption Keys” — a unit of account enabling access to premium, gated data features.

Digital Assets have no cash or monetary value, are not redeemable for any currency or property, are non-transferable (except as expressly permitted by the Company), and constitute solely a limited, revocable license to access designated Service features.

4.2 Consumption

When you initiate an action that uses Digital Assets, the applicable quantity is deducted from your account balance and deemed consumed at the moment of initiation, regardless of the results produced or your subsequent use of those results. Our systems maintain authoritative records of Digital Asset balances and consumption events.

4.3 Non-Refundability — Strict Rule

By confirming a transaction that delivers Digital Assets, you expressly request immediate performance of the digital service and acknowledge that you thereby waive any statutory right of withdrawal with respect to those Digital Assets, to the maximum extent permitted by applicable law.

5. Subscriptions (Product B)

1. Subscriptions renew automatically on the monthly anniversary of the initial purchase date unless cancelled at least 24 hours before the next renewal date.
2. Upon cancellation, your subscription remains active until the end of the current paid billing period. No pro-rated refunds are issued for partial periods, except where required by law.
3. The Company reserves the right to change subscription pricing on reasonable advance notice. Continued use after the effective date of a price change constitutes acceptance.
4. Monthly Decryption Key allocations (15 Keys) do not roll over; unused Keys expire at the end of each billing period.

6. Free Trials and Promotional Credits

Promotional or trial Digital Assets granted at our discretion: (a) have no cash value; (b) may be withdrawn at any time without notice; (c) are not refundable or convertible into paid Digital Assets or money; and (d) may expire, as disclosed at the time of grant.

7. Acceptable Use

You may not use the Service to:

• Conduct unlawful surveillance, stalking, harassment, or discrimination against any individual.
• Compile or distribute data for the purpose of doxxing, identity theft, or extortion.
• Scrape or bulk-extract data in violation of applicable law or third-party terms.
• Violate any applicable local, national, or international law or regulation.

Violation of this section may result in immediate account suspension or termination without refund of any remaining Digital Assets, including unconsumed balances.

8. Data, Third-Party Sources, and OSINT Disclaimer

1. The Service relies on publicly available and third-party licensed data. We do not guarantee completeness, accuracy, currency, or availability of any data.
2. You are solely responsible for determining the lawful basis for your use of intelligence data generated through the Service.
3. Service availability is subject to upstream data source availability. Temporary unavailability of a data source does not constitute a Service defect.

9. Intellectual Property

All software, algorithms, user interface elements, databases, and Service output formats are owned by or licensed to the Company. User-generated queries and exported reports are licensed to you for your personal or internal business use only. You may not resell, sublicense, or publicly redistribute Service output.

10. Disclaimers and Limitation of Liability

11. Dispute Resolution and Chargebacks

1. Internal Process First. If you believe a charge is incorrect, you must contact support@offtracksignal.app or Paddle's support within 30 days of the charge.
2. Chargeback Covenant. You agree not to initiate a chargeback until you have given Paddle or us a reasonable opportunity (not less than 10 business days) to address your request. A chargeback initiated where our records confirm consumption may be contested.
3. MoR Role in Disputes. Payment disputes and chargebacks are handled by Paddle as merchant of record. We may provide Paddle with consumption logs necessary to demonstrate service delivery.

12. Governing Law and Consumer Rights

These Terms are governed by the laws of Taiwan (R.O.C.). You agree to the exclusive jurisdiction of the courts of Taiwan (R.O.C.) for any dispute, subject to applicable mandatory consumer protection law.

EU/UK Consumers: If you are a consumer residing in the EU or UK, you retain the benefit of any mandatory provisions of the law of your country of residence. Nothing in these Terms limits rights that cannot be waived under applicable mandatory consumer law.

13. Termination

We may suspend or terminate your account at any time for material breach of these Terms, fraudulent activity, or non-payment. Upon termination for breach, no refund will be issued for consumed or unconsumed Digital Assets. In other cases, unconsumed Digital Asset balances may be refunded at our discretion.

14. Modifications

We may modify these Terms at any time. For material changes, we will provide at least 14 days' notice via email or in-app notification prior to the effective date. Continued use after that date constitutes acceptance of the revised Terms.

15. Contact